Help & FAQ

Q:How do I contact with you?  

If you have any problems, please contact with us, we will help you

Tel  & What's app: +86 17637695272


Q:Which payment do you accept?  

 A: we accept paypal, credit card, debit card, klarna payent

Q:how to track my order?

A: When your item is shipped out, you will get a shipping confirmed letter and you can then take your order number to check your shipping status.

Or you could contact with us to track your order

Tel  & What's app: +86 17637695272


Q:I have bought something but seen it at a different price on your website.

A: As an online business we act much faster in adjusting our prices in response to trends, stock and demand from customers. It's our general view not to refund the difference.

Q: How long do you take to dispatch an order?

A:Order cutoff time: 9:00 PM everyday (GMT-08:00) Pacific Standard Time (Los Angeles)

Handling time: in 24 hours between Monday to Friday

Transit time: shipped from Monday to Friday, and delivered time is 2-7 working days for all other destinations

We are not process the order on holidays, and we will make an holiday announcement when holiday is coming. Processing times are NOT included in the delivery time. Please plan accordingly.

We always ship from warehouses located China, we will ship out by DHL,Fedex, UPS, TNT, Dpex, we will choose the appropriate business express to you.

Q: What if my order delivery was delayed?

A: We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. 

Q: Do you ship to my Country ?

A: We choose different express and ship to diffferent country, this is the country we ship to

North America Shipping Country:

United States, Canada, Mexico

Other Country or Area not Shipping.

South America Shipping Country:

Brazil, Peru, Jamaica, Dominica,Cayman Islands

Other Country or Area not Shipping.

Europe Shipping Country:

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden

Other Country or Area not Shipping.

Asian Shipping Country:

China, India, Japan, Thailand, Philippines, The United Arab Emirates

Other Country or Area not Shipping.

Africa Shipping Country:

South Africa, Nigeria, Zimbabwe, Namibia, Zambia

Other Country or Area not Shipping.

Q: May I Return My Hair Without Contact You?

A:No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Please note that refunds for merchandise returned without contacting us cannot be guaranteed. please contact with Email: