Return and Exchange
Return and Exchange Policy
We will always try our best to meet the demands of all the customers. Whenever a dispute comes up , we are willing to handle it properly with you.
Here are the situations that may cause disputes：
Item not as described
You are encouraged to open the parcel to check the item once it is delivered to your house. You should contact us within 30 days if the item not as described.we could exchange new hair for you free and pay for the shipping fee, if you are not contact with us in 30 days, the policy will be out of operation.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Return/refund for no reasons
If you want to return an item without any quality problem or exchange within 15 days once it is received, please send an email to this email address with your order number entitled:firstname.lastname@example.org
we will offer you the return address. But you are supposed to pay the shipping fee and the price difference.
Return/refund for quality problem
Please send us an email with your order number entitled if the item you received has any quality problem. such as: wrong color, wrong size, wrong style, and so on. It will be more persuasive if you attach a picture of the packing box containing the shipping information and a picture of the item you received in the email.
We will look into the case once we receive your email, then offer you some solutions.
Exchange same hair as quality problem
we promise exchange new same hair if any quality problems, please contact with email@example.com and describe your issue, we will send you return address, please ship it back, then we will ship exchange new hair to you. Please don't return the package without contact with us because we have to confirm your problems before.
Exchange hair as do not like
we could exchange the same price and other style hair for you as you don't like, but please pay for the shipping fee.