Refund and Return
Your satisfaction is always our goal! Beaufox hair has been doing our best to make every customer have a nice shopping experience here. So if you have any problem with the product or service, please feel free to contact us. We guarantee money back on all acceptable returns.Below is our Return & Exchange policy.
Firstly Please Read the Tips Carefully:
We are more than happy to accommodate exchanges & returns of the wigs and hair that have NOT been washed, used, conditioned, installed, colored, bleached, worn,tampered, altered and the lace have NOT been cut. Since Human hair wigs are a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW used items to be returned for the safety of all of our clients.
Our refund and return/exchange policy lasts 30 days when you receive packages. In order to ensure your shopping experience and protect your rights and interests, please complete the return operation within 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
NO return & exchange for cap size customized wigs.
NO return & exchange for clearance products.
Order Cancellation and Change
For any order cancellation and change, we can freely help cancelling your order and changing your order details ONLY if you could contact us within 12 hours after you placing your order.
For regular items (all the natural black color hair and wigs), we can help cancelling or changing your order any time without any charges before shipping out.
For custom items (colorful hair and wigs, such as blonde,blue,green ，ombre hair), 20% of your total payment will be charged as a restocking fee if you want to cancel your order when your order has already been under processing.
And an extra charge will be necessary if you want to do some possible changes when your order is already under processing. So we will be very appreciated if you could contact email@example.com for the details and the possibility at your earliest convenience if you want to do some changes.
NO change or canceled for shipping out items.
No Reason Return And Refund:
If you want to return an item without any quality problem for exchange within 30 days once it is received, please send an email to this email address with your order number return entitled: firstname.lastname@example.org we will offer you the return address. But you are supposed to pay the shipping fee . Return/refund for quality problem Please send us an email with your order number entitled if the item you received has any quality problem. such as: wrong color, wrong size, wrong style, and so on. It will be more persuasive if you attach a picture of the packing box containing the shipping information and a picture of the item you received in the email. We will look into the case once we receive your email, then offer you some solutions.
Return & Exchange Process(How to Make A Return/Exchange)
Please contact our customer service within 48 hours after you received your package via email at email@example.com to explain the reason for the return/exchange.
Our customer service will process your return/exchange request within 1-3 working days (a few days longer when during the vacations). After the return/exchange request has been authorized, our customer service will send you a Return Authorization Number.
Please ship the returned wig back to the address we gave you.
- *We DO NOT accept the return packages by freight collect. For non American customers, we suggest you ship your package by postal express, which will be a little cheaper than Fedex, Ups, DHL and etc.
Please do email us the tracking number to firstname.lastname@example.org after shipping out your returned package.
And please shipping out your returned package within the next 3 days after contact us Or your package will be rejected, and which will influence your refund. Thanks for your understanding!!!
After receiving the returned package, we will arrange the refund within 7 working days if you just request return.
We will arrange the exchange within 7 working days for return & exchange.
Who Pay For Return/Exchange Shipping Charge ?
1: 30 day no reason refund and return
✓ buyer pay for shipping charge when return, if buyer exchange hair, please pay for return shipping charge and seller shipping new hair shipping charge.
2.Seller shipped wrong color/length/hairstyle to me
✓seller pay for return shipping charge and exchange new hair shipping charge if buyer choose exchange hair,please contact with us before return.
3.The hair could not be used because of quality problems
✓seller pay for new hair shipping charge if it is hair quality issue, please provide pictures or video to proce, it will be easier to process it.
What Is Your Email/Phone and Return Address
Call & What's app: +86 18809503625
Tel & What's app: +86 18790606811
Address:No.6-5th Floor,Unit 1,Building AB,Weiwen-Ruibeika,Xuchang,He'nan 461000 China
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will refund to you immediately after you confirmed, but when you receive the money depend on your payment.
1.Refund of Paypal
a)Refund time: if you used paypal payment when you order hair, the money will refund to your original payment paypal, and you will receive the refund immediately
b)Refund fee: No refund fee
2.Refund of Klarna
3.Refund of Master Card, Visa Credit Card, American Express
a)Refund time:We will refund the balance back to your original credit card payment method, and in normal it needs 1-7 working days to receive your money, specific time is up to your credit card company.
b)Refund fee: No refund Fee
4.Late or Missing Refund
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com