Refund Policy
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Because your satisfaction is what motivates us to be perfect !
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will refund to you immediately after you confirmed, but when you receive the money depend your payment.
1.When Will I Receive Refund
1>If you use paypal to pay, you will receive refund immediately.
2>If you use credit card, such as: master card, visa card, Amercian express, JCB card, the refund time depends on your credit card company, in normal it needs 1-7 working days, we suggest you call bank to check.
3>If you use west union to pay, we will refund to you in 1 working days.
2.Late or Missing Refund
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at serve@beaufoxhair.com.
About Return
Our refund and return policy lasts 30 days. We could refund and return when you receive packages in 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
1. How Do I Make A Return
Pls contact us first on our website and let us know your order number. then we will provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you have the qualify for a refund.
Contact email:serve@beaufoxhair.com
2. Which Reasons Can Be Return
We promise 30 days no reason return.Please don't worry, you could return the hair whatever you used it, this is our buyer's protection policy. please keep the hair is unopened and return, we will full refund to you. If the hair has been used or damaged, please read the applicable situation:
If you don't want the hair, and no used it we accept return and full refund
if you don't like the hair when you only install it, we accept return and up to 80% refund
if you want refund and has been used it more than 3 days, we accept return and up to 40% refund.
if the hair has been damaged or could not be used, it will be not applicable to return policy
3. What Is The Return Period(How Long Will it Take to Return)
We will provide a RETURN period on unopened hair within (30) days of the date that you receive your hair.
In normal we will receive your return package in 20 days after you return it bacl.
4. Do I Have To Pay For The Shipping Of My Return
Yes, you are responsible for all return shipping costs. We recommend that you send your return with USPS, because Beaufox Hair will not be responsible for lost returns.
Note: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.
5. May I Return My Hair Without Contact You
No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
6. Who pay for the freight
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
7. What Is Your Email/Phone
Phone number:+86 18809503625
Email:serve@beaufoxhair.com
